Help and support
Apex Transporter connects people who need something moved with people already making the trip. If something isn't right, here is how to reach us and how to keep yourself safe.
Contact us
Email support@apextransporter.com. Tell us your username and, if it is about a job, the shipment link. Apex Transporter is operated by Apex Transporter Inc.
Report something
Every shipment, capacity offer, profile and job message has a Report link. Reports go straight to the Apex Transporter team, and the person you report is not told who reported them. Abusive, hateful or sexual content, scams and prohibited items are not allowed and can get an account suspended.
Block someone
Use Block next to Report. Once blocked, neither of you sees the other's listings, and neither of you can make offers or send messages to the other. A job already under way still runs to completion, so nobody's goods or payment are stranded. Unblock any time in Account, Blocked users.
A problem with a job
Open the shipment and use Report a problem. While a problem is open, payment to the carrier is held until it is resolved.
Payments
Senders pay for a transport job by card through Stripe when they accept an offer. The money is held and released to the carrier once delivery is confirmed. Carriers set up payouts through Stripe on the Payouts page.
Delete your account
Go to Account, then Your data, then Delete my account, and confirm with your password. You can also download a copy of your data there first. If a job is in progress, finish or cancel it first.